hiflo/Flo · Policy RAG

Answers, cited.

Flo retrieves from your handbook, your contracts, and South African employment law. Every answer carries its source. Nothing invented.

documents · per tenant
BCEAPOPIA · SARS · pre-loaded
citeevery answer · with link
01How it works

Retrieval. Always.

No model knows your handbook. So Flo doesn't guess — it retrieves, grounds its answer in actual passages, and quotes them back to you.

01 · Question
"How many sick days do I have left?"
02 · Embed
Vector representation · per language
03 · Retrieve
Top-k passages · handbook + BCEA
04 · Ground
LLM reads passages · generates answer
05 · Cite
Answer + source links · handbook §4.1
02What a citation looks like

The source, always.

question

How many days can I take after a death in the family?

flo

Under BCEA §27 you may take 3 days paid family-responsibility leave per annual cycle on the death of an immediate family member. Our handbook extends this to 5 paid days for parent, spouse, or child.

↳ BCEA §27 · Basic Conditions of Employment Act, 1997↳ Handbook §4.3 — bereavement↳ Team policy: line manager sign-off
question

Am I entitled to a 13th cheque?

flo

Your employment contract doesn't include a guaranteed 13th cheque, but the performance bonus framework §6.2 describes a discretionary December bonus tied to company OKR completion. Last year: 78% of the framework cap.

↳ Contract · clause 8.1 · variable remuneration↳ Handbook §6.2 — discretionary bonus framework↳ FY25 record: 78% · paid 18 Dec
03What Flo can read

Bring your corpus.

Drop a folder of handbooks, contracts, SOPs, training materials. Flo embeds, indexes, and grounds every answer against it.

01

Employee handbook

PDF, DOCX, MD, Notion, Google Docs. Re-indexed when you edit. Versioned.

core source
02

BCEA + amendments

Basic Conditions of Employment Act, 1997 — pre-loaded for South African tenants. Updated automatically.

pre-loaded · ZA
03

POPIA + regs

Protection of Personal Information Act and Information Regulator notices. Pre-loaded.

pre-loaded · ZA
04

Employment contracts

Each person's contract is in scope of their own questions. Flo never returns another person's contract to you.

per-employee · scoped
05

Equivalent acts

UK Employment Rights Act, US FLSA, EU country acts as relevant. Localized per tenant.

per-jurisdiction
06

Internal SOPs

Sub-policies, runbooks, parental-leave templates. Anything you write down can be cited.

custom · per-tenant

Bring your handbook. Bring nothing.

Flo ships with BCEA, POPIA, and SARS guidance pre-loaded. Add your handbook in an afternoon.